Tim Adams Wine Club

Frequently Asked Questions

Which package did I sign up for?

To find out what package you selected, simply sign in with your email address and password and click on ‘Account’ (Under your Subscriptions) it will show your membership type.

What wines will be included in my next shipment?

Before each shipment, we will send you an email letting you know which wines you will be receiving. If your selection includes a back vintage or special wine, we will let you know what our winemaker’s have selected.

When will my wine be shipped?

Allocations are shipped in February, May, August and November, just as the seasons start to change.

Where does Tim Adams Wines ship to?

Tim Adams Wines ship anywhere within Australia that Australia Post deliver to.

I will be away during the next shipment, what can I do?

If you’re going to be away at the time of a shipment, you can re-route your wine to a different address that will be able to receive it on your behalf. Just log in and edit your shipping details for the current shipment. Alternatively, you can also log in and temporarily suspend your subscription.

I don’t really need any more wine right now, can I skip this delivery?

Of course, just log in to your account and suspend your subscription until the following shipment.

Can I add more wine to my next shipment?

We’d love you to! As member’s you will receive 15% off of your extra wine, but there will be a small freight charge on the extra purchases. Either log on to our store and add in the wines, or send us an email confirming the additional wines you’d like to purchase at info@timadamswines.com.au or call (08) 8842 2429 and we’ll sort it out for you.

Can I swap my wine subscription package?

Definitely. Much like suspending a subscription, simply log in to your account and switch your subscription to any of the different packages on offer. Switching will simply move you to the next package for the next shipment. If you have any trouble, please just give us a call. Please make sure you allow 15 days before you expect your next package or we can’t guarantee that you will get your new wine selection for that shipment.

Can I choose the wines for my shipment?

The wines are chosen by our winemaker’s just prior to each shipment. We uphold our promise to send you the best wines we have at the time of shipment.

Can I track my wine shipment?

Yes, you can. Once your order has been lodged with Australia Post, you will receive an email with your tracking number. Once you have the tracking number, log on to the Australia Post website to get an estimated delivery date and see where your wine is.

When will my credit card be charged?

For each shipment, your card will be charged during the first week of the month that the quarterly shipment is due (February, May, August and November). Please ensure your credit card details are kept up to date so that you can receive your wine on time.

Are my account details security protected?

Yes, absolutely, we have a SSL certificate that protects all your information online.

What if I need to cancel my wine subscription?

We’d hate to see you go! But, should you need to cancel your wine subscription, simply log in to your membership profile and cancel your account or phone or email us at the cellar door and we will cancel it for you.

I have forgotten my member number… How do I find it?

Log in to your account and view it under Your Account/view and it will show in the right hand sidebar.

Store

Frequently Asked Questions

I am done shopping. What now?

Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

When will my items arrive?

Delivery times are between 4 to 10 business days depending on your address.

Can I track my shipment?

When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the courier’s website to get an estimate date of delivery.

Can I have my wine delivered to a PO Box?

Yes, Tim Adams Wines via Australia Post can deliver your wine to a PO Box.

Refunds and Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at info@timadamswines.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been opened, damaged after delivery, or if any attempt has been made to alter the product or the product has been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier.